Refund Policy

1. General Overview

At Auriqon Bangladesh, we are committed to providing high-quality API and IT services. Due to the digital nature of our infrastructure, software, and API credits, we have a strict refund policy in place to prevent abuse while ensuring fair treatment for our legitimate clients.

2. Non-Refundable Services

Certain services and fees are completely non-refundable under any circumstances. These include:

• One-Time Setup Fees: Costs associated with custom API integration, server deployment, and account setup.
• Consumed API Credits: Any wallet balance that has already been utilized to make successful API calls or transactions.
• Monthly Subscriptions: Subscription fees for the current billing cycle once it has started.
• Account Violations: If your account is suspended or terminated due to a violation of our Terms of Service (e.g., fraudulent activity).

3. Refund Eligibility

You may be eligible for a refund in the following specific scenarios:

• Unused Wallet Balance: If you added funds to your prepaid wallet and have not made any API calls, you may request a refund of the unused balance within 7 days of the deposit. Payment gateway processing fees may be deducted.
• Technical Failures: If an API transaction fails due to an error strictly on our servers, and your wallet was incorrectly charged, we will issue a credit back to your account wallet (not a bank refund) upon verification.
• Duplicate Payments: Accidental double payments for the same invoice will be fully refunded to the original payment method.

4. Refund Process & Timeframe

To request a refund, you must contact our billing team from your registered email address. Please include your Account ID, Transaction ID, and the reason for the request.

5. Chargebacks & Disputes

Please contact our support team to resolve any billing issues before opening a dispute with your bank or payment gateway.

Initiating a fraudulent chargeback or dispute for validly delivered API services will result in immediate, permanent suspension of your account and API access. We reserve the right to challenge chargebacks and provide server logs as proof of service delivery to the payment processors.